MAD JACK'S HAUNTED HOUSE
Frequently Asked Questions

• WHERE ARE YOU LOCATED?
  Mad Jack's Haunted House is located at 114 N. Washington St. in historic and mostly haunted downtown Ardmore, OK.  
  Please enter the ticketing tent from 2nd Avenue NE to get your wristband.
   

• WHERE IS PARKING?
  Public parking is available throughout downtown Ardmore area and within minutes of Mad Jack's Haunted House.

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• WHAT ARE YOU HOURS OF OPERATIONS
  The 2024 haunt season is coming!  Check back for more information.

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• HOW MUCH IS THE TICKET PRICE?
  General Admission starts at $28 per person.  More details about 2024 haunt season coming soon.
   

• WHERE CAN I BUY MY TICKET?
  Online:  We recommend buying your tickets early and online as there are a limited number of tickets sold.
  In Person:  Tickets are available for purchase at the gate.

 

• RE CHANGES OR REFUNDS PERMITED?  NEW!  Flexible Ticketing Options

At Mad Jack’s, we want to make sure your experience with us is positively haunting from the moment you purchase your tickets online. That's why we're excited to offer our NEW Online Flexible Ticketing Options:

Changes Permitted
Changes to date or time within the existing event season are permitted.  A $2.00 ASC (Administrative Service Charge) per ticket per change will apply.

Cancellation
Cancellations made 5 days or more in advance of the event date, will receive a 100% refund.
Cancellations within 5 days to 24 hours prior to the event date will receive a refund less original service fee ($2.50) and a $5.00 ACC (Administrative Cancellation Charge) per ticket.
Event day cancellations are not permitted.  No refund permitted.  
*Please contact us directly at info@madjackshauntedhouse.com to request change or cancellation.​

 

• IS MAD JACK'S HAUNTED HOUSE SCARY?
  The Mad Jack family has been scaring the unsuspecting for years so it’s safe to say if you have any fears, they’ll be covered here.  WARNING, YOU ARE ENTERING AT YOUR OWN RISK!  If you have a heart condition, suffer from vertigo or a history of seizures, we don’t recommend going through. 

 

• IS MAD JACK'S HAUNTED HOUSE A TOUCH HAUNT?
  Maybe just a little - our characters like to get up and personal, from time to time.  Sorry if that makes you feel uncomfortable.

 

• AM I ALLOWED TO TOUCH THE ACTORS? 
  Don’t even think about it.  WE WILL BE WATCHING YOU!  Mad Jack's Haunted House has both security and scarecam cameras throughout the haunt.

 

• ARE BAGS AND BACKPACKS ALLOWED? 
  No.  Please leave your bags in the car or at home.  Only small, clear clutch purse is permitted.

 

• CAN I TAKE PICTURES OR VIDEOS?  WHAT ABOUT SELFIES? 
  Pictures and selfies are allowed with our well-behaved characters OUTSIDE only.  Once inside the haunt, you will not be allowed to take pictures or videos.  Our creatures don’t like flash photography or videos – some are shy, while others will likely
  tear your face off. 
   

• IS THERE A MINIMUM AGE REQUIREMENT?  
  Well, this IS a scary haunted house for mature audiences.  Kids 13 years of age and under must be accompanied by an adult.

 

• WHAT IF I'M PREGNANT?  
  Congratulations on your little pumpkin!  If you are pregnant, it is not recommended going through the haunt.  Enter with CAUTION and AT YOUR OWN RISK.  Please consult with your doctor first.

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• IS SMOKING OR VAPING ALLOWED?  WHAT ABOUT OTHER QUESTIONABLE ITEMS?  
  No.  No smoking.  No vaping.  Seriously, no pets.  Definitely, no weapons.  No alcoholic beverages.  No cameras or video – you get the picture!  No laser pointers or flashlights!  No food or beverages!  Be smart.

 

• WHERE ARE THE BATHROOMS LOCATED?  
  There will be a lovely collection of port-a-potties located on the grounds near the ticketing tent for your use.

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• IS MAD JACK'S HAUNTED HOUSE WHEELCHAIR ACCESSIBLE?
  Yes, 13,000+ square feet of fun for everyone!  Mad Jack’s Haunted House is ADA compliant and offers a wheelchair lift to deliver you to Mad Jack Butcher entire cast of Twisted Outcasts – you’re welcome!

 

• CAN I BE REFUSED ENTRY INTO MAD JACK'S HAUNTED HOUSE? 
  Yes, Mad Jack’s Haunted House reserves the right to refuse entry.  We suggest you behave yourselves.

 

• WILL YOU OPEN THE HAUNT IF IT'S RAINING?    
  Yes, a little rain should be the least of your worries.

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• CAN I WEAR MY FAVORITE HALLOWEEN COSTUME?
  Yes, just not a full face mask.  We need to tell the difference between our monsters and yours.

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• DO I NEED TO WEAR A FACE COVERING?
  Mad Jack’s Haunted House is a privately owned and operated company in the state of Oklahoma.  The state of Oklahoma does not currently maintain a mask mandate, but you’re welcome to wear a face covering. 
  
  Please read the Oklahoma health department's COVID-19 guidance for any updates.